What are your operating hours?
We are on duty 24 hours a day, 7 days a week to serve your electrical needs. We respond to emergency situations at any hour of the day or night.
How fast can I get someone to do the work?
Our response time depends on our workload, but we’ll get there as fast as possible. Our usual turnaround time for local services is within 24 hours, and up to 4 hours on emergency calls. All our trucks are cell-phone dispatched for instant communication. We will work with you to schedule your service call when convenient.
How do you charge compared to other companies?
Our prices are competitive and affordable. Once we have diagnosed your electrical problem we will give you an upfront price for the total job. We offer a wide selection of promotions to save you money. We also offer a referral program which pays you for any referral you make.
Are parts and labor warranted? How long?
All labor is warranted for lifetime All Parts supplied by Castell Electric, excluding bulbs, are warranted for one year unless otherwise noted by the manufacturer.
What forms of payment do you accept?
We accept Visa, Master Card, American Express, Checks, and Cash.
Do you provide an in-home estimate?
Yes, in order to keep our rates affordable to our customers, we charge a minimal evaluation fee on every service call. The evaluation fee shall be applied to the final service cost.
Why do you charge an evaluation fee?
We charge a minimal evaluation fee, which shall be applied to the final service cost, in order to protect ourselves against non-paying customers that take advantage of our services with no attention to do any service. Since all of our electricians are licensed contractors we need to make sure they are being dispatched to real customers that have real problems. The evaluation fee pays for an electrician to troubleshoot the problem in order to give you an upfront repair price. Since we get paid for our visit, we don’t look for “unnecessary repairs” that some companies “find” to excuse their high prices. If you have an electrical issue, and want to get a quick estimate, you may call us for a free rough cost estimate over the phone.